Serviced and Virtual Offices - Virtual Secretary - FAQ

Tel. +39 02 671651 - Milano - Piazza IV Novembre, 4

Frequently asked questions regarding virtual office in Milan - Italy

 

1) How does forwarding the mail operate in case of a virtual office service, business address or registered office in your business centre?

 

All mail addressed to you that will arrive in our business centre, will be immediately registered in a special file that will be forwarded to you, by email, to keep you constantly updated with all mail arrived or kept in your box. Subsequently the mail will be managed according to the instructions given when the contract was stipulated. It can be re-sent to another address that you supply, every time that you ask or in a weekly rate, twice a month, monthly or more times a week, or, after your written authorization, we could open it and send it to you by email. Generally, the mail is sent by registered letter or courier (by your request), but, if you wish, you could always send a prepaid courier of your trust.

 

2) How does forwarding the calls or faxes arrived through the lines of the virtual office operate?

 

Our multilingual secretaries will answer in your company's name on your dedicated telephone line, will provide for taking the messages and forwarding them by email, free of charge, in real time one or more times a day, according to your instructions. If you prefer, all your calls or only the most important ones can be transferred to you to a land-line telephone number or to a mobile phone that you indicate, and in this case there is the cost for the time based on the duration of the conversation. As far as faxes are concerned, they will be immediately transferred to you by fax to a number that you indicate or email.

 

3) I have a virtual office contract: can I use your offices to meet my clients?

 

At any moment you can reserve a temporary serviced office where you can meet your guests, the Serviced Office does not provide a specific contract for the use of the office, the reservation is enough.

 

4) Can I turn a virtual office contract into one of a residence serviced office?

 

You can transform a contract at any moment, either for the type of the service or for its length. What remains of the payment made will be accredited on the new contract.

 

5) How should I indicate the address on my documentation?

 

You will simply indicate the address near the name of your business: Studio Alfa s.r.l. - Piazza Quattro Novembre, 4 - 20124 MILANO

 

6) How much time do I need to activate a virtual office service?

 

To activate the contract you need all the necessary documentation that has been listed in the price list that you have received when you asked for information about the service, the copy of your contract is immediately scanned and presented to you for examination; if it is according to all agreed you can subscribe it and, once the rate and warranty deposit are paid, the contract will be active. Thus, the time needed is from one hour to 24 hours for the delivery of the documents and the subscription of the contract.

 

7) What documents do I need for stipulating a virtual office contract?

 

The necessary documents are the following:

 

Frequently asked questions about the temporary office or meeting rooms in Milan

 

1) How much time in advance should I reserve an office in your business centre?

 

The ideal reservation is the one made two days before use but if you arrive in Milan today and you urgently need to meet one of your clients you can call: 02 - 67.165.231, and we will try to solve your problem.

 

2) Are there any discounts for frequent use?

 

If you need to use the Temporary serviced offices or the Meeting rooms in a repetitive way (once a month, a week) or you simply want to save on the basic rate, you could use the promotional prepaid packages that, beside a high quality/price ratio, offer interesting discounts. (Ask for the price list)

 

3) Can I always have available the same office/meeting room?

 

Yes, it is possible, but only with a programmed reservation that allows us to always reserve in advance the serviced office or the meeting room you wish.

 

4) Do I have to inform my clients that I am in your business centre?

 

If you don't want to, you can avoid it, it is enough to tell your client your name, your company name and our centre's address, which in that moment is yours too. The doorman present in the concierge will direct the visitors to the exact floor and, at the exit from the elevators, a company plate will indicate to your guests that their is in the right place, a door always open and a multilingual receptionist will welcome them, will arrange the waiting conditions and will inform you of their presence: at this point the receptionist could accompany your guests to the serviced office or the meeting room you occupy at the moment.

 

Frequently asked questions about the serviced office in Milan (Residence office)

 

1) What documents do I need for stipulating a contract for a residence serviced office?

 

The necessary documents are the following:

  

2) How long does it take for me to be operative?

 

For the activation of the contract are necessary all the documents listed in the price list that is sent to you the moment you ask for information about the service, your copy of the contract is scanned and presented to you for examination; if it is according to all agreed you can subscribe it and, once the rate and warranty deposit are paid, the contract will be active. Thus, the time needed is from one hour to 24 hours for the delivery of the documents and the subscription of the contract.

 

3) What is the schedule of the business centre?

 

Our centre has the following schedule:

 

4) What is the minimum length for the contract commitment?

 

The length of the contract is established by the client, so you can decide yourself how much time you choose to stay within our serviced offices. If you stipulate, for example, a bimonthly contract and at the end of it you would like to leave our offices, you would have to send a registered letter at least 30 days before the expiry of the contract; if you decide to stay you don't have to do anything, the contract will be renewed tacitly for another two months.

 

5) Can I change the type of the office once the contract is activated?

 

Of course, if you stipulate a contract for an office and by using it you realize that you would need a bigger one or one with a meeting table or with another workstation, you could always ask the change of your contract.

 

For more information about availability and costs of a serviced office in Milan don’t hesitate to contact us at: 02.67.165.1 or 02.67.165.231.

 

 

  

World Service Information s.a.s. - temporary serviced offices - meeting rooms - Milan

Piazza IV Novembre, 4 - Mail: info@worldservicesas.it